Ebrahim Abdulla

Built the roadmap and future IT strategy, addressing business challenges and priorities, and monitored KPIs and IT budgets to assess technological performance
Developed technical aspects of the company’s strategy to ensure alignment with its business goals
Assisted departments in using technology profitably
Managed supplier relationships and oversaw IT software and hardware procurement and contracts management
Served as the point of contact and escalation for all technical queries
Managed IT support services across the company, distributing tasks to the appropriate team for an efficient and responsive service
Directed day-to-day IT support services, identifying opportunities for team training and skills advancement
Monitored and maintained ICT systems, servers, and network equipment to ensure service availability
Transformed from local file servers to SharePoint to eliminate a single point of failure
Enforced modern authentication for all business applications
Generated end user computing (EUC) standardisation
Implemented global networking, WiFi, firewall, and gateway standardisation, including NOC and SOC solidification
Enhanced security through Azure domain-joined workstations, central MFA, Azure Authentication for applications and services, Windows Hello, and FIDO keys
Deployed AutoPilot for all devices to decrease downtime
Planned IT team personal development programmes and skills enhancement training
Improved security by engaging customers, insurance, audits, and accreditation (CTPAT), including zero-trust computing and data protection

Managed cloud disaster recovery strategy, roadmap and programme from initiation to planning and system selection
Migrated messaging systems from Cpanel Domain to Exchange 365 and implemented Office 365 design and migration strategy
Fostered a service culture and applied the ITIL framework for operational excellence
Led digital transformation to make the company 100% paperless
Planned and implemented 365 services, Skype for Business, MS Teams, and intranet, including employee training
Managed migration from MS Dynamics AX 2012 to MS Dynamics 365 Operations and Finance
Conducted IT operation management covering infrastructure planning, optimisation, rationalisation, standardisation, and data centre management

• We have successfully attained full compliance with both GDPR and ISO 27001, which is a significant achievement for our organisation. This accomplishment instills confidence in our clients and employees, knowing that their personal data is being treated with the utmost care and security, in line with the latest industry standards and best practices.
• Managed and maintained Windows Server (2012 & 2016) and supported Exchange 365.
• Managed and deployed Mobile Device Management (MDM) on the Cisco Meraki MDM platform.
• Managed Azure servers and deployed DR plans in different regions.
• Planned, deployed, and configured SCCM to manage all endpoint devices across the company.
• Designed and deployed OneDrive redirection across all endpoint devices.
• Generated Windows image monthly using Sysprep, including autopatch, domain join, and Bitlocker activation.
• Participated in 2FA (Multi-factor authentication) implementation for enhanced security.
• Performed day-to-day support ticket management and task delegation, including managing apprentices and monitoring progress.
• Planned, configured, and executed company phone systems (Main & Contact now).

Managing inquiries from clients and contractors and assigning jobs to contractors within an agreed time frame, updating the online Cloud systems to ensure complete transparency, communicating with contractors to improve the standard of service and working closely with property maintenance managers to ensure a one-team approach to the management of maintenance issues. From time to time, I have been called on to provide assistance with IT problems and to help the Company’s IT infrastructure.

shooting various political and social events, as well as high-profile international events such as Formula One, The Bahrain International Air Show, Bahrain Boat Show, and Jewelry Arabia. He also travelled to Syria in November 2013 for joint photojournalism and humanitarian trip.

• Planned stringent cutovers in a concise period with a minimal amount of network downtime.Managing and Configuring Microsoft Exchange Email Servers, ISA Servers, Windows 2003 Servers, Cisco 7500, Cisco 2500, Cisco 2600, Frame Relay, Cisco IOS, IP Routing, TCP/IP, DNS.

  Manage connection, configuration and organisation of Cisco equipment in the IT architecture of the organisation. Configure IT LAN/WAN features. • Responsible for maintaining and monitoring the performance of the network. Provide first-level technical support, assisting users who have network problems.

  Perform high-level troubleshooting and diagnostics for networking problems.

  Support and provide solutions for network failures, making recommendations for possible fixes. Construct protocols for port security to prevent any unauthorised access to the network.

  Coordinate with team members to reduce technical complications and collaborate on projects. Enabling port fast, uplink fast, and backbone fast for fast convergence.

Bachelor’s Degree in Computing and IT Open University (United Kingdom)

CCNA Routing & Switching Cisco certification.
Cert No# CSCO12813645. CCNA is an information technology certification from Cisco

the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Prove your ability to build innovative cloud and on-premises solutions.

Improve time management techniques, and refresh, re-examine and build on your knowledge of managing time and pressure with this interactive session.

Gain practical knowledge and insightful hints and tips of how to deal with problems, and learn how to make great decisions.

Build my confidence to enable me to manage difficult conversations more effectively. The programme will also show me how to maintain effective control of my emotions, and how to
make the best choices, while acting with integrity and empathy.

Learn the fundamental terminology and processes of leading a project on this workshop.

Developed my interview techniques with an in-depth look at the recruitment process, and learn how to make sure that I hire the right person for the job.