AI Training & Copilot Enablement
Organisation-wide deployment and training on Microsoft Copilot to improve productivity, automate tasks and enable AI-driven ways of working.
An interactive professional story.
IT leader and IT Business Partner for Saudi Arabia with 21+ years directing enterprise technology operations, cybersecurity governance, cloud services and digital transformation across shipping, logistics, ports, depots, rail and corporate environments.
29
Technology team led
1,200+
Users supported
18
Saudi sites
SAR 50M
IT budget owned
IT Business Partner for Saudi Arabia — leading enterprise IT, cybersecurity and digital transformation for 1,200+ users across 18 sites, a 29-person technology team and a SAR 50 million budget supporting business-critical shipping and logistics operations.
- Delivered 18 high-complexity digital and operational projects, improving productivity, KPI visibility and cross-department collaboration through custom applications, workflows and reporting for needs not met by core enterprise systems.
- Governed technology workstreams within programmes exceeding SAR 1 billion — aligning infrastructure readiness, vendor scope, risk, investment and executive reporting.
- Improved application performance by 30% and reduced downtime by 25% by migrating business application access to Citrix and modernising cloud delivery.
- Grew Medlog 2 registered users from 145 to 804 and cut gate transaction time from 5–7 minutes to 20 seconds via the appointment platform, improved booking logic and adoption.
- Reduced annual IT costs by 10% through vendor renegotiation, licensing optimisation and SLA / service-performance governance.
- Delivered five major IT and operational-technology infrastructure builds across depots, terminals, rail and cold-store environments — LAN/WAN, Aruba wireless, firewalls, SD-WAN, CCTV, access control, IoT and resilient connectivity.
- Established a 100% cloud operating model with no local server dependency across Azure, Microsoft 365, Entra ID, Intune, SharePoint and OneDrive.
- Strengthened cybersecurity and audit readiness across ISO 27001, ISO 22301, BCP/DRP, SABIC CyberTrust, PDPL and internal audit — control scoping, policy localisation, evidence and remediation tracking.
- Implemented ServiceNow ITSM workflows, SLAs, incident-data standards, escalation models and Power BI reporting.
- Accelerated logistics digitalisation across SAP, ERP, EDI, COPARN, TMS, FMS, OVA, OVD, Power Apps and Power Automate.
- Developed a cloud disaster recovery strategy, phased implementation roadmap and continuity controls for critical services.
- Migrated cPanel email to Microsoft Exchange Online and deployed Microsoft 365, Teams and intranet services.
- Planned and managed migration from Dynamics AX 2012 to Dynamics 365 Finance & Operations.
- Embedded ITIL-based incident, change and operational controls across the IT function.
- Managed vendors, contract compliance, data-centre optimisation and Finance / Legal reviews.
- Contributed to a digital solution recognised by the Queen's Award for Enterprise Innovation (2019) by supporting secure infrastructure and service integration.
- Managed and optimised Windows Server, Microsoft Azure, Exchange Online and enterprise infrastructure services.
- Deployed Cisco Meraki MDM, OneDrive redirection and Azure-based multi-factor authentication.
- Enhanced CAFM integration, maintained asset data, chaired the CAFM User Group and delivered executive dashboards.
- Automated maintenance workflows and coordinated improvements with business stakeholders and vendors.
Improved SLA delivery and change coordination by linking facilities operations, planning and IT teams during process and system improvements.
Delivered award-winning editorial work while building strong stakeholder relationships, deadline discipline and clear visual communication — covering political and social events as well as high-profile international events.
Improved availability and security across military sites by designing and supporting LAN/WAN infrastructure, firewalls, access controls, troubleshooting and upgrades.
A portfolio of 24 projects across infrastructure, digital transformation, integration, GRC and AI for MSC and Medlog Saudi — a mix of completed, active and strategic initiatives.
AI & Enablement
Digital Transformation — Applications & Systems
Power Apps Programme
A portfolio of internal apps digitising operations, replacing manual processes and improving visibility across logistics, finance and compliance.
Medlog 3PL Tracking System
Platform for tracking third-party logistics activities, improving visibility of shipments and vendor performance.
Customs Clearance System
Digital solution to manage customs clearance, reducing spreadsheets and improving control and shipment tracking.
Land Bridge Container Tracking
Tracks container movement across rail and truck operations, enhancing visibility and operational monitoring.
DO Submission System (Elm / Tabadul)
Automation of Delivery Order submissions via external integration, reducing manual handling and turnaround time.
Invoicing Tracking System
Financial tracking for invoices across vendors and suppliers, improving reconciliation and transparency.
Infrastructure & Site Projects
MSC New HQ IT Infrastructure
Full IT design — network, CCTV, access control and connectivity — for the new headquarters, with deployment planning underway.
Medlog 1 Infrastructure (Depot)
Deployment of network, access points, racks and systems; final components such as CCTV and configurations pending.
Cold Stores Infrastructure
Infrastructure and system setup for temperature-controlled logistics, aligned with global standards.
Medlog 2 Rail — Dammam
Rail-yard infrastructure with an appointment system to improve throughput and reduce congestion.
Medlog 3 — Jeddah Depot
New depot project with vendor engagement, infrastructure design and system architecture planning.
Medlog JFS — Al Jubail Mega Project
Large-scale logistics ecosystem — rail, trucking, warehouses and integrated systems (WMS, operations).
Integrations & Core Platforms
SAP Integration (Medlog / TMS)
Integration enabling financial processes, invoicing and operational data exchange with SAP.
COPARN Integration
Automation of empty and full container-movement data between systems to improve operational efficiency.
DO Integration (Elm / Tabadul)
Delivery Order integration with Elm / Tabadul, dependent on external API readiness.
Trucking System (ERP)
Assessment of an ERP solution covering fleet operations, costing, maintenance and finance.
Reefer Monitoring System
Evaluation of an alternative to SCADA for real-time monitoring of refrigerated containers.
Governance, Risk & Compliance
MSC & Medlog Saudi GRC Platform
Governance framework covering policies, controls, risk management and compliance aligned with international standards.
BCP / DRP Programme
Enterprise business continuity and disaster recovery framework ensuring operational resilience and recovery planning.
SABIC CyberTrust Compliance
Compliance programme meeting SABIC cybersecurity requirements — control implementation and evidence submission.
Internal Information Security Audit
Continuous audit programme ensuring adherence to internal and regulatory security standards.
Operations & Supporting Initiatives
Training & Operational Readiness
Training across depots and systems (OVD, operations) to ensure readiness and adoption.
Medlog Bonded Zone Project
Establishment of a bonded logistics zone; quotations received and technical evaluation ongoing.
2025
CISM — Certified Information Security Manager
ISACA. Information security governance, risk management and programme leadership.
2018
BSc (Hons) Computing & IT
The Open University, Milton Keynes, United Kingdom.
2023
MSC Managers Academy
People Management Programme.
2016
ITIL v3 Foundation
AXELOS — service lifecycle and service management.
2015
CCNA Routing & Switching
Cisco certification.
2013
MCSE
Microsoft Certified Solutions Expert — Bahrain Institute of Technology.
Executive profile
IT and information security leader and IT Business Partner for Saudi Arabia, with 21+ years directing enterprise technology, cybersecurity governance, cloud services and digital transformation.
Proven record improving productivity, KPI visibility, cross-department collaboration, performance, resilience and compliance across shipping, logistics, ports, depots, rail yards, warehouses, cold stores and corporate environments.
Languages
ArabicNative
EnglishProfessional working