Ebrahim Abdulla

• Responsible for Cloud Disaster Recovery strategy, a roadmap with a timeline, and manage the program from initiation, planning, system and plan selection.
• Messaging systems migration from Cpanel Domain to Exchange 365 and Office 365 design and migration strategy.
• Foster a service culture and apply the ITIL framework to achieve operational excellence.
• Digital transform to make the company 100% paperless
• Planning and implementing 365 services, Skype for business, Ms teams and intranet, which includes employees training.
• Planning to migrate from on Premises MS Dynamics AX 2012 to Dynamics 365 finance and operation
• Conduct of IT operation management covering infrastructure planning, optimisation & rationalisation, standardisation, data centre etc.
• Managing Migrating from MS Dynamics AX 2012 to MS Dynamics 365 Operations and Finance
• Planning and implementing 365 services, Skype for business, Ms teams and intranet, which includes employees training.
• Information security governance and policy creation.

• Managing and maintaining windows server ( 2012 & 2016 )
• Managing and maintaining Exchange 365
• Managing and deploying Mobile Device Management ( MDM ) on Cisco Meraki MDM platform
• Managing Azure servers and plan, deploy DR plan on Azure different region
• Planned, deployed and configured SCCM to manage all endpoint devices across the company
• Planned and deployed OneDrive redirection across all endpoint devices
• Generating Windows image every month using sysprep ( includes an autopatch to join the domain and activate Bitlocker & install Sophos via the image )
• participate in 2FA ( Multi-factor authentication ) across the company to enhance the security ( Azure 2FA )
• Carrying day to day support tickets and tasks, including managing apprentices, assigning task and carry out their progress.
• Planned, configured and managed the company both phone systems ( Main & Contact now )

Managing inquiries from clients and contractors and assigning jobs to contractors within an agreed time frame. Updating the online Cloud systems to ensure complete transparency, communicating with contractors to improve the standard of service and working closely with property maintenance managers to ensure a one-team approach to the management of maintenance issues. From time
to time I have been called on to provide assistance with IT problems and to help the company IT infrastructure.

shooting various political and social events, as well as high-profile international events such as the Formula One, The Bahrain International Air Show, Bahrain Boat Show and Jewelry Arabia. He also travelled to Syria in November 2013 for joint photojournalism and humanitarian trip.

• Planned stringent cutovers in a very short period of time with a minimal amount of network downtime.
• Managing and Configuring Microsoft Exchange Email Servers, ISA Servers, Windows 2003 Servers, Cisco 7500, Cisco 2500, Cisco 2600, Frame Relay, Cisco IOS, IP Routing, TCP/IP, DNS.
• Manage connection, configuration and organization of Cisco equipment in IT architecture of the organisation.
• Configure IT LAN/WAN features. • Responsible for maintaining and monitoring the performance of the network.
• Provide first-level technical support, assisting users who have network problems.
• Perform high-level troubleshooting, diagnostics for networking problems.
• Support and provide solutions for network failures, making recommendations for possible fixes.
• Construct protocols for port-security to prevent any unauthorised access to the network.
• Coordinate with team members to reduce technical complication and collaborate on projects.
• Enabling port fast, uplink fast, and backbone fast for fast convergence.

Bachelor’s Degree in Computing and IT Open University (United Kingdom)

CCNA Routing & Switching Cisco certification.
Cert No# CSCO12813645. CCNA is an information technology certification from Cisco

the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Prove your ability to build innovative cloud and on-premises solutions.

Improve time management techniques, and refresh, re-examine and build on your knowledge of managing time and pressure with this interactive session.

Gain practical knowledge and insightful hints and tips of how to deal with problems, and learn how to make great decisions.

Build my confidence to enable me to manage difficult conversations more effectively. The programme will also show me how to maintain effective control of my emotions, and how to
make the best choices, while acting with integrity and empathy.

Learn the fundamental terminology and processes of leading a project on this workshop.

Developed my interview techniques with an in-depth look at the recruitment process, and learn how to make sure that I hire the right person for the job.