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Ebrahim Abdulla

Passionate Professional with a Drive for Business Growth

Technical Expertise and Business Acumen that Earns Trust

Customer and Colleague Focus Sets Me Apart

Collaboration Key to Achieving Success

Proven Track Record of Building Strong Relationships

Expertise Across Various Industries

Creating Stretching Business Cases for Maximum Benefits

I am a highly motivated and committed professional with a passion for exploiting technology to drive business growth. With my solid technical knowledge and business acumen, I have earned the trust and respect of business executives as a valued senior leader.

What sets me apart is my relentless focus on the end customer and my colleagues. I understand that collaboration is key to achieving success, and my track record speaks for itself. I have a proven ability to build strong relationships across all departments and create a highly engaged team that is committed to delivering outstanding transformational change.

My expertise spans various industries such as Facilities Management, Manufacturing, Agriculture, and Shipping. I believe in creating stretching business cases that push the boundaries and maximise the benefits realised

  • Age: 44
  • Residence: Saudi Arabia
  • Phone: +966 535 064 284
  • E-mail: ebrahim@ealsinan.com
Experience
2021 - Present
IT Manager - MSC Mediterranean Shipping Company Saudi
IT Manager - MSC Mediterranean Shipping Company Saudi

Developed a comprehensive IT roadmap and future strategy aligning with business challenges and priorities.

Led the migration MSC Saudi Applications to Citrix workspace.

Led the transformation from local to One Identity, streamlining identity management processes. Demonstrated fiscal responsibility by creating and managing budgets, monitoring expenses, and ensuring financial efficiency.

Implemented a strategic initiative to achieve 100% cloud adoption and data centre consolidation, enhancing scalability.

Spearheaded the migration of the local Service Desk to a ServiceNow solution, improving incident management.

Proactively managed supplier relationships, overseeing IT software and hardware procurement, and negotiating contracts.

Played a pivotal role in IT strategy, bringing forth process improvements and cost-saving measures. Served as the primary point of contact for all technical queries, showcasing strong leadership in troubleshooting.

Directed day-to-day operations of IT support services, efficiently distributing tasks among teams. Identified opportunities for team training and skill advancement, initiating programs to enhance IT staff capabilities.

Transitioned from local file servers to SharePoint, eliminating a single point of failure. Implemented Modern Authentication for business applications, enhancing security protocols.

Led standardisation of End User Computing (EUC) and global networking, Wi-Fi, firewall, and gateway infrastructure.

Enhanced security measures by integrating Azure Domain Joined workstations, central Multi-Factor Authentication (MFA), Azure Authentication for Applications and Services, Windows Hello, and FIDO Keys.

 

Deployed Autopilot for all devices, reducing downtime and ensuring seamless device provisioning. Developed and executed strategic planning initiatives, aligning IT goals with broader organisational objectives.

Provided effective team leadership, fostering a collaborative and high-performance culture among IT staff.

Managed infrastructure, ensuring the availability and reliability of ICT services to staff and pupils. Demonstrated expertise in budgeting and resource allocation, optimising financial resources for maximum IT capabilities.

Effectively managed vendor relationships, negotiating contracts and ensuring optimal performance from third-party partners.

Implemented robust security and compliance measures, including the integration of Zero-Trust Computing and Data Protection strategies.

Led project management initiatives, ensuring the successful execution of IT projects within scope, budget, and timeline.

Developed and implemented disaster recovery and business continuity plans, including effective communication strategies.

Oversaw personal development programs and skills enhancement training for the IT team.

 

2019 - 2021
IT Manager - Matar Al-Baqmi & Sons Co. ( Saudi Arabia )

Led the formulation of a comprehensive Cloud Disaster Recovery strategy, outlining a strategic roadmap with a meticulous timeline. Successfully managed the entire programme lifecycle, covering initiation, planning, system selection, and implementation.

Orchestrated a seamless migration of messaging systems from Cpanel Domain to Exchange 365, implementing an Office 365 design and migration strategy. Cultivated a service-oriented culture, integrating the ITIL framework to achieve operational excellence.

Pioneered the Company’s digital transformation initiative, achieving a 100% paperless environment. Led the planning and implementation of 365 services, including Skype for Business, MS Teams, and an intranet. Conducted employee training and orchestrated a migration plan from on-premises MS Dynamics AX 2012 to Dynamics 365 Finance and Operations.

Executed comprehensive IT operation management, overseeing infrastructure planning, optimisation, rationalisation, standardisation, and data centre management. Successfully managed the migration from MS Dynamics AX 2012 to MS Dynamics 365 Operations and Finance.

2016 - 2019
IT Infrastructure Engineer - Cloudfm Group ( United Kingdom )
IT Infrastructure Engineer - Cloudfm Group ( United Kingdom )

Received the prestigious Queen’s Award for Enterprise Innovation in 2019 as a recognition of the winning solution implemented.

Led strategic planning initiatives to enhance the overall infrastructure efficiency and align it with organizational goals.

Managed and maintained Windows servers (2012 & 2016) and provided support for Exchange 365. Successfully deployed Mobile Device Management (MDM) on the Cisco Meraki MDM platform.

Oversaw Azure server management and executed a Disaster Recovery (DR) plan on Azure in a different region.

Planned, deployed, and configured System Center Configuration Manager (SCCM) to streamline the management of all endpoint devices.

Designed and implemented OneDrive redirection across all endpoint devices to optimize data storage. Monthly generation of Windows images using Sysprep, including autopatch integration for domain joining, Bitlocker activation, and Sophos installation via the image.

Implemented Two-Factor Authentication (2FA) across the organization, enhancing overall security with a focus on Azure 2FA.

Successfully managed day-to-day support tickets and tasks, including overseeing apprentices, assigning tasks, and monitoring progress.

Planned, configured, and executed both the main and Contact Now company phone systems.

2015 - 2016
Facilities Co-Ordinator - Cloudfm Group ( United Kingdom )
Facilities Co-Ordinator - Cloudfm Group ( United Kingdom )

Managing inquiries from clients and contractors and assigning jobs to contractors within an agreed time frame, updating the online Cloud systems to ensure complete transparency, communicating with contractors to improve the standard of service and working closely with property maintenance managers to ensure a one-team approach to the management of maintenance issues. From time to time, I have been called on to provide assistance with IT problems and to help the Company’s IT infrastructure.

2008 - 2015
Photojournalist, Gulf Daily News ( Bahrain )
Photojournalist, Gulf Daily News ( Bahrain )

shooting various political and social events, as well as high-profile international events such as Formula One, The Bahrain International Air Show, Bahrain Boat Show, and Jewelry Arabia. He also travelled to Syria in November 2013 for joint photojournalism and humanitarian trip.

 

2004 - 2008
Network Engineer - Bahrain National Guard ( Bahrain )
Network Engineer - Bahrain National Guard ( Bahrain )
  • Planned stringent cutovers in a concise period with a minimal amount of network downtime.Managing and Configuring Microsoft Exchange Email Servers, ISA Servers, Windows 2003 Servers, Cisco 7500, Cisco 2500, Cisco 2600, Frame Relay, Cisco IOS, IP Routing, TCP/IP, DNS.Manage connection, configuration and organisation of Cisco equipment in the IT architecture of the organisation. Configure IT LAN/WAN features. • Responsible for maintaining and monitoring the performance of the network. Provide first-level technical support, assisting users who have network problems.Perform high-level troubleshooting and diagnostics for networking problems.Support and provide solutions for network failures, making recommendations for possible fixes. Construct protocols for port security to prevent any unauthorised access to the network.Coordinate with team members to reduce technical complications and collaborate on projects. Enabling port fast, uplink fast, and backbone fast for fast convergence.
Education, Certificates, Conferences & Courses
2015 - 2018
Bachelor of Computing and IT ( Honours ) - Open University (United Kingdom)

Bachelor’s Degree in Computing and IT Open University (United Kingdom)

2015
CCNA Routing & Switching

CCNA Routing & Switching Cisco certification.
Cert No# CSCO12813645. CCNA is an information technology certification from Cisco

2016
ITIL v3 Foundation

the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

2013
Microsoft Certified Solutions Expert ( MCSE )

Prove your ability to build innovative cloud and on-premises solutions.

2018
Managing Time & Pressure

Improve time management techniques, and refresh, re-examine and build on your knowledge of managing time and pressure with this interactive session.

2018
Problem Solving & Decision Making

Gain practical knowledge and insightful hints and tips of how to deal with problems, and learn how to make great decisions.

2018
Managers how to. Manage difficult conversations

Build my confidence to enable me to manage difficult conversations more effectively. The programme will also show me how to maintain effective control of my emotions, and how to
make the best choices, while acting with integrity and empathy.

2019
Introduction to Project Management

Learn the fundamental terminology and processes of leading a project on this workshop.

2017
Managers how to…Recruitment 101

Developed my interview techniques with an in-depth look at the recruitment process, and learn how to make sure that I hire the right person for the job.

Languages Skills
  • English
    95%
  • Arabic
    90%
Interests
Photography
Cycling
Reading