- Citrix Migration, implementing D365 Customer Service, Deploying phone system, Deploying Smart Conference solutions
- Developed and executed a strategic IT roadmap, aligning IT initiatives with organisational goals, resulting in a 20% increase in operational efficiency.
- Managed risk assessments to evaluate the organisation”s exposure to information security threats.
- Optimised budget allocation for information security projects based on risk prioritisation strategies.
- Ensured compliance with industry standards such as ISO 27001 and ISO 22301 through diligent policy enforcement and audits.
- Mentored junior security staff members to develop a strong and skilled information security team within the organisation.
- Fostered a strong cybersecurity culture throughout the organisation by promoting best practices and open communication channels between departments regarding information security concerns.
- Led the successful migration to Citrix workspace, enhancing system performance by 30% and reducing downtime by 25%.
- Led the transformation from local to One Identity, streamlining identity management processes.
- Oversaw IT budgets and resource allocation, achieving a 10% reduction in IT expenses while enhancing service delivery and system reliability.
- Implemented a strategic initiative to achieve 100% cloud adoption and data centre consolidation, enhancing scalability.
- Spearheaded the migration of the local Service Desk to a ServiceNow solution, improving incident management.
- Proactively managed supplier relationships, overseeing IT software and hardware procurement, and negotiating contracts.
- Played a pivotal role in IT strategy, bringing forth process improvements and cost-saving measures.
- Served as the primary point of contact for all technical queries, showcasing strong leadership in troubleshooting.
- Directed day-to-day operations of IT support services, efficiently distributing tasks among teams.
- Identified opportunities for team training and skill advancement, initiating programs to enhance IT staff capabilities.
- Transitioned from local file servers to SharePoint, eliminating a single point of failure.
- Implemented Modern Authentication for business applications, enhancing security protocols.
- Led standardisation of End User Computing (EUC) and global networking, Wi-Fi, firewall, and gateway infrastructure.
- Enhanced security measures by integrating Azure Domain Joined workstations, central Multi-Factor Authentication (MFA), Azure Authentication for Applications and Services, Windows Hello, and FIDO Keys.
- Deployed Autopilot for all devices, reducing downtime and ensuring seamless device provisioning.
- Developed and executed strategic planning initiatives, aligning IT goals with broader organisational objectives.
- Provided effective team leadership, fostering a collaborative and high-performance culture among IT staff.
- Managed infrastructure, ensuring the availability and reliability of ICT services to staff and pupils.
- Demonstrated expertise in budgeting and resource allocation, optimising financial resources for maximum IT capabilities.
- Effectively managed vendor relationships, negotiating contracts and ensuring optimal performance from third-party partners.
- Implemented robust security and compliance measures, including the integration of Zero-Trust Computing and Data Protection strategies.
- Led project management initiatives, ensuring the successful execution of IT projects within scope, budget, and timeline.
- Developed and implemented disaster recovery and business continuity plans, including effective communication strategies.
- Oversaw personal development programs and skills enhancement training for the IT team.
- Monitored and controlled IT expenditures, ensuring alignment with budgetary constraints.
- Defined key performance indicators (KPIs) for IT projects and initiatives.
- Administered the bid process, developed the bid slate, coordinated preliminary phases of contract procurement, and prepared contract drafts.
- Participated in job explanation or negotiation meetings for different types of contracts, ensuring conformance with industry practices, established laws, and organisational policies.
- Coordinated with the procurement team for IT purchase requirements and technical acceptance of bids.
- Maintained records of IT Department KPIs and measurements, reported to management, and prepared IT-required reports and statements.
- Managed IT vendors and contracts.
- Coordinated with Finance to ensure proper status of all IT vendor accounts and balances.
- Planned, tracked, and coordinated with relevant IT teams to ensure hardware and software requirements, including warranties, maintenance, licences, and renewals, were met.
