Built the roadmap and future IT strategy, addressing business challenges and priorities, and monitored KPIs and IT budgets to assess technological performance
Developed technical aspects of the company’s strategy to ensure alignment with its business goals
Assisted departments in using technology profitably
Managed supplier relationships and oversaw IT software and hardware procurement and contracts management
Served as the point of contact and escalation for all technical queries
Managed IT support services across the company, distributing tasks to the appropriate team for an efficient and responsive service
Directed day-to-day IT support services, identifying opportunities for team training and skills advancement
Monitored and maintained ICT systems, servers, and network equipment to ensure service availability
Transformed from local file servers to SharePoint to eliminate a single point of failure
Enforced modern authentication for all business applications
Generated end user computing (EUC) standardisation
Implemented global networking, WiFi, firewall, and gateway standardisation, including NOC and SOC solidification
Enhanced security through Azure domain-joined workstations, central MFA, Azure Authentication for applications and services, Windows Hello, and FIDO keys
Deployed AutoPilot for all devices to decrease downtime
Planned IT team personal development programmes and skills enhancement training
Improved security by engaging customers, insurance, audits, and accreditation (CTPAT), including zero-trust computing and data protection
I am a highly motivated and committed professional with a passion for exploiting technology to drive business growth. With my solid technical knowledge and business acumen, I have earned the trust and respect of business executives as a valued senior leader.
What sets me apart is my relentless focus on the end customer and my colleagues. I understand that collaboration is key to achieving success, and my track record speaks for itself. I have a proven ability to build strong relationships across all departments and create a highly engaged team that is committed to delivering outstanding transformational change.
My expertise spans across various industries such as Facilities Management, Manufacturing, Agriculture, and Shipping. I believe in creating stretching business cases that push the boundaries and maximise the benefits realised.
- Age: 44
- Residence: Saudi Arabia
- Phone: +966 535 064 284
- E-mail: ebrahim@ealsinan.com