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Resume

About Me
About Me

I am currently working as senior infrastructure & security engineer at Matar Al-Baqmi & Sons Company, I use my technical knowledge, in addition to my management skills, in developing, managing and administering the IT projects and tasks. As a detail-oriented and hardworking professional, I execute thorough and in-depth troubleshooting in LAN/WAN, VLAN, Routing/Switching, Virtualization Technologies, Active Directory, Backups and Network Administration in providing the users with the best technical support. I also utilise my knowledge & Cloud migration and Websites development.

Moreover, I believe that the following key qualities and achievements make me a suitable candidate for the position:

* Successfully implemented many IT projects for various organisations.

* generating all IT governance which includes, Access control, change management, security control, incident management.

* Solutions-oriented IT Infrastructure (Network, Security, Server, & Desktop Admin, Office 365, Dynamics 365 Operations & Finance migration) Professional with proven success designing, implementing, and integrating cost-effective, technical solutions to meet business needs.

* Solid knowledge & experience in LAN/WAN, VLAN, Routing/Switching, Virtualization Technologies, and Active Directory Administration.

* Windows clustering and data replication, Hyper-V, DNS, DHCP, AD, VPN, TCP/IP, Active Directory Group Policy management

* Solid knowledge & experience in Microsoft Azure

* Strong knowledge and proven experience on Security measures and using the technologies related like using eight layers of security, DarkTrace, Encabsula, Mimecast, Sophos

* Windows, Mac OSX,  Windows Server 2008, 2012, 2016

* Demonstrated ability to satisfy users through analysis and problem resolution and recognised as the “go-to-person” for an immediate resolution to technical issues.

* Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction.

* A highly motivated, creative and diligent individual focused in delivering topnotch service

I believe that my work experience satisfies the duties and responsibilities the employment opportunity calls for

  • Name: Ebrahim Abdulla
  • Age: 40 Years
  • Job: IT Infrastructure Engineer
  • Citizenship: Bahrain
  • Residence: Dammam, Saudi Arabia
  • E-mail: e.sinan@me.com
EXPERIENCE
2019 - Present
Infrastructure & security Advisor

-Responsible for Cloud Disaster Recovery strategy, a roadmap with a timeline, and manage the program from initiation, planning, system and plan selection. -Messaging systems migration from Cpanel Domain to Exchange 365 and Office 365 design and migration strategy. -Foster a service culture and apply the ITIL framework to achieve operational excellence. -Digital transform to make the company 100% paperless -Planning and implementing 365 services, Skype for business, Ms teams and intranet, which includes employees training. -Planning to migrate from on Premises MS Dynamics AX 2012 to Dynamics 365 finance and operation -Conduct of IT operation management covering infrastructure planning, optimisation & rationalisation, standardisation, data centre etc. -Managing Migrating from MS Dynamics AX 2012 to MS Dynamics 365 Operations and Finance -Planning and implementing 365 services, Skype for business, Ms teams and intranet, which includes employees training. -Information security governance and policy creation.

2016 - 2019
IT Infrastructure Engineer

- Managing and maintaining windows server ( 2012 & 2016 ) - Managing and maintaining Exchange 365 - Managing and deploying Mobile Device Management ( MDM ) on Cisco Meraki MDM platform - Managing Azure servers and plan, deploy DR plan on Azure different region - Planned, deployed and configured SCCM to manage all endpoint devices across the company - Planned and deployed OneDrive redirection across all endpoint devices - Generating Windows image every month using sysprep ( includes auto patch to join the domain and activate Bitlocker & install Sophos via the image ) - participate on 2FA ( Multi-factor authentication ) across the company to enhance the security ( Azure 2FA ) - Configure and deploy VPN ( Using Cisco Meraki & Windows Server ) - Planned, configured and managed the company both phone systems ( Main & Contact now )

2015 - 2016
Facilities Co-Ordinator

Managing inquiries from clients and contractors and assigning jobs to contractors within an agreed time frame. Updating the online Cloud systems to ensure complete transparency, communicating with contractors to improve the standard of service and working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues. From time to time I have been called on to provide assistance with IT problems and to help the company IT infrastructure.

2008 - 2015
Photojournalist

shooting various political and social events, as well as high-profile international events such as the Formula One, The Bahrain International Air Show, Bahrain Boat Show and Jewelry Arabia. He also travelled to Syria in November 2013 for joint photojournalism and humanitarian trip.

2004 - 2008
Network Engineer

- Planned stringent cutovers in a very short period of time with a minimal amount of network downtime - Managing and Configuring Microsoft Exchange Email Servers, ISA Servers, Windows 2003 Servers, Cisco 7500, Cisco 2500, Cisco 2600, Frame Relay, Cisco IOS, IP Routing, TCP/IP, DNS. - Manage connection, configuration and organization of Cisco equipment in IT architecture of the organisation - Configure IT LAN/WAN features. • Responsible for maintaining and monitoring the performance of the network. - Provide first-level technical support, assisting users who have network problems - Perform high-level troubleshooting, diagnostics for networking problems - Support and provide solutions for network failures, making recommendations for possible fixes - Construct protocols for port-security to prevent any unauthorised access to the network. - Coordinate with team members to reduce technical complication and collaborate on projects - Enabling port fast, uplink fast, and backbone fast for fast convergence.

EDUCATION, COURSES & TRAINING
2015 - 2018
Computing and IT at Open University (United Kingdom)

2015
CCNA Routing & Switching Cisco certification

Cetr No# CSCO12813645. CCNA is an information technology certification from Cisco

2016
ITIL v3 Foundation

the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

2013
Microsoft Certified Solutions Expert ( MCSE )

Prove your ability to build innovative cloud and on-premises solutions.

2018
Managing Time & Pressure Course

Improve time management techniques, and refresh, re-examine and build on your knowledge of managing time and pressure with this interactive session.

2018
Problem Solving & Decision Making Course

Gain practical knowledge and insightful hints and tips on how to deal with problems, and learn how to make great decisions.

2018
Managers how to. Manage difficult conversations Course

Build my confidence to enable me to manage difficult conversations more effectively. The programme will also show me how to maintain effective control of my emotions, and how to make the best choices while acting with integrity and empathy.

2019
Introduction to Project Management Course

Learn the fundamental terminology and processes of leading a project on this workshop.

2017
Managers how to…Recruitment 101 Course

Developed my interview techniques with an in depth look at the recruitment process, and learn how to make sure that I hire the right person for the job.

MY SKILLS
  • Windows Server
    95%
  • Microsoft Azure
    90%
  • Exchange 365
    93%
  • Active Directory
    96%
  • Contact now
    98%
  • Cisco Meraki
    96%
  • MDM
    91%
  • Group policy
    98%
  • VPN
    98%
  • Vmware
    65%
  • Windows 10
    98%
  • OSX
    98%
  • Linux
    75%
  • Jira
    85%
  • SharePoint
    88%
MY SERVICES
Server Installations Upgrades & Virtualisation

In-House Standalone Or Virtual. And Cloud Server Hosting

Cloud Services

-Microsoft Office 365. -Off-Site Secure Backups. -Website Design & Hosting.

Security & Anti-Virus Protection

Secure Firewalls & Award Winning Anti-Virus Solutions

Wireless & Cabling Solutions

Secure, Relialbe, High-Quality WiFi CAT 5/6 & switch panel Cabling

Business IT Support Consultancy & Services

Professional, Reliable, Local Support From Trained & Qualified Engineer. Experienced Consultants At The Ready.

Computers, Laptops, Tablets & Network Health Checks

Computer Servicing, Repairs, Upgrades, Data Recovery, Network Reviews & Audits. To Help Streamline Your Working Day And Give You Peace Of Mind